1. What are your opening hours?
We are open everyday 8am – 6pm Holiday hours may vary—check our website or social media for updates.
2. Where are you located?
We are located at
298 High st Shepparton (opposite the show grounds)
3. Do you offer home delivery or click & collect?
No, sorry. In order to maintain amazing prices we don’t offer these services and instead focus on delivering the absolute cheapest price on the freshest products in store.
4. Is all your produce locally sourced?
Many of our products are grown in the Goulburn Valley. However, we carry a huge range of products and it comes from across Australia due to the different seasons. All our bakery products are baked in store every night. We don’t buy any bakery products.
5. Can I place a bulk or special order for an event or business?
Absolutely! Contact us directly to discuss your needs and pricing. All bulk orders must be in the day before pickup. So if you want a box of lettuce mix for Friday, please send us the order by 3pm the day before. All orders must be sent via text and we cannot discuss pricing over the phone.
Orders number : 0437 825 317
6. Are you hiring?
We’re always on the lookout for great people to join our team. Check our [Employment page] for current openings and how to apply.
Or email us directly with your resume attached and your days of availability clearly outlined
7. Who can I contact with a question or feedback?
We’d love to hear from you. If your matter is urgent then please see us in store as we do not monitor emails regularly
Email us at cultureemployment@gmail.com
8. What do I do if I get a spoiled piece of fruit?
Unfortunately it can happen that you get home and realise you got a spoiled piece of fruit. If this happens please see us in store next time and request to speak to a store supervisor. If you have your receipt that would be great or take a photo of the spoiled product.
Please note: We love our customers and want everyone to love us. However, we have some people who wish to take advantage of our generous nature and small business size and demand a refund. All refunds will be up to the discretion of the store supervisor. Any aggressive behavior will not be accepted and there will be no refund.
Bulk Orders
Management have asked that for all requests regarding bulk orders? Please visit/ request in store.
Catalogue:
Sorry we do not currently have a catalogue as we only post our specials and deals online
Charity requests
As a business we do allocate our charitable funds at the beginning of each financial year. However, if you are requesting help, support, funds or produce? We ask that you hand to the Store Manager in person – a written letter with all details of charitable endeavour including your business ABN (if applicable) and State Charity Licence attached. All charities who receive a donation of any type, must acknowledge Ryan’s Fruit and Veg. Also give a receipt with Charitable license and all State regulations attached. Please understand that as we receive many requests we simply can not give to all.
Complaints
Please PM us any feedback you feel you need to. We will bring this up in our next team meeting as customer feedback should be acted on. If you have another negative experience in our store which you think needs to be addressed then ask for management so we can address it immediately, we are always happy to accept constructive criticism.
Deliveries
Sorry we don’t do deliveries. We are totally committed to keeping prices cheap. If we did deliveries our prices could go up.
So deliveries won’t be happening at this stage.
Employment / Jobs
Please see Job sections
Thanks for your employment enquiry. We may or may not have vacancies at the moment? We are passionate about working with great people. If you are a hard working, use your common sense kind of operator then please send your resume and cover letter to cultureemployment@gmail.com
** Please note there be no further communication on employment via Messenger
How to contact us / Phone Number
You can contact us via Private Message on Facebook but this is limited. To contact us for all enquiries please visit us in person in the store.
We do not have a phone number at the store.
Do you have a product?
Hi there, due to the very high demand regarding questions on items. We ask that you visit us in store to see all our cheap prices and products. Also keep watching our Facebook page as we post specials / prices frequently.
How much is a product?
Due to the very high demand regarding questions on pricing. We ask that you visit us in store to see all our cheap prices and products. Also keep watching our Facebook page as we post specials / prices frequently.
Locally sourced produce
Fresh produce is always better sourced locally so when possible and conditions or seasons are favourable then we buy local grown produce. Australia is a big lucky country, so if we cannot buy local then produce will usually be grown somewhere in Australia. So if it’s not local it’s Australian grown. This excludes a couple of products (garlic and kiwi) which is difficult to supply all year with Australian grown.
So our produce is local, or It’s Australian.
And it’s cheap.
Specials
We do not have set days for any Specials. Some Specials can run for only a day and some for over a week. Because we work fresh from the markets and direct off farms, our specials depend on what the farms are producing. So if you see a great deal-then grab it, as it might run out soon.
But rest assured there is always something cheap and on special.
Spoilt Produce
We are sorry to hear your produce didn’t last as long as you wanted.
It is our highest priority to build trust with our customers. That means that we will deliver constant fresh produce at the cheapest price all year round.
However there will be the odd occasion when the product comes through that may not be up to our standards. For this we ask that you don’t judge us on a bad apple but on whether we have supplied you constantly all year with quality fresh food for less than anyone else. Bring back with either docket or produce in store for a refund or exchange. Or speak to us via Pm on facebook.
Special requests
Management have asked that for all requests regarding bulk orders? Please visit/ request in store.
Trading hours
See our ‘About’ section for normal trading hours.
Generally it is 8am – 6pm 7 days a week. Should we close for any reason – we will notify in advance on the Website, Facebook and Instagram.
What happens in the rare instance that I am overcharged?
We apologize if you’ve been overcharged. To rectify this, please reach out to our customer service team. You can either:
Direct Message via Facebook: Send us a direct message with a copy of your original receipt.
Visit in Store: Visit in store and speak with management.
Once we verify the overcharge, we’ll either refund the difference to your original payment method or offer an exchange for a product of equal or lesser value.